Most of our items are in stock and ready to ship within 3-7 business days of your purchase and are shipped from our studio in Northern California (we do not ship on the weekends or holidays).
Unless notified otherwise, WE WILL SHIP TO THE ADDRESS ON YOUR ACCOUNT. Please make sure your address on your Paypal/Credit Card is current and correct, as we are not responsible for any lost items due to incorrect addresses. The customer will be responsible for any additional shipping charged incurred for a shipment sent to an incorrect or invalid address.
We currently ship by either USPS, UPS or FedEx to allow the customer the best price for shipping. Upon shipment of your item, a shipping notification will be emailed to the email address used to purchase the item. Please reference your shipping notifications as to which carrier has been used and the shipping time that will be applied to your order. Shipping times vary from 2-15 business days, depending on the shipping method selected.
Please remember that we do not ship on weekends or holidays.
Please allow 1-2 days for your tracking number to update once you have received your tracking information via email.
**Please note that Honey by Evy's Tree may refuse to accept any order if fraudulent activity is suspected and may also refuse to process subsequent orders from customers with a previous fraudulent order history.
We may also refuse any present or future orders connected with a previous credit card dispute or PayPal chargeback for any reason. These reasons are up to Evy's Tree sole discretion and we reserve the right to refuse service. Orders refused by Evy's Tree will be automatically refunded.
We are not responsible for any errors made by the postal service or for items stolen once they have been delivered. However, please contact us via our contact us page and we will direct you as to how to file an official claim with the postal service. Thank you for your understanding with this.