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FAQ and Policies

 

GENERAL FAQ's

I purchased a "Pre-Ordered" item, what does that mean?

You purchased one of our newest items! It is not available to ship yet, and will ship around the approximated date shown on the listing. Please be aware that dates are approximate and are subject to change. Your card will be charged at the time of purchase, not ship date. Currently we do not have the capability of waiting to charge credit cards until time of shipment. 

The approximate shipping date for all preorders are included in the listing information. Read carefully before ordering. Please note that the date stated is approximate and may fluctuate. If you purchase an in stock item along with a preorder item, your in stock item will ship with your preorder item when it becomes available. If you wish to have them shipped separately, please make two separate orders. In the event of a shipping delay, all items when the delayed item(s) is ready to ship.

I entered a coupon code and it didn't apply, why not?

There are several reasons why a coupon code may not apply. Possible reasons are: it is a one-time use code that has already been used, the code has expired, there is a minimum purchase amount required that has not been met, or the code entered is not valid on purchases shipped outside of the U.S. Please note: shipping discount codes can only be applied to U.S. orders and cannot be applied to any wholesale orders. If you are trying to enter a code that does not apply and does not fall under one of these exceptions, please contact us for assistance.

P.S. Our printed "Thank You" codes are valid on FULL priced items only.

An item I recently ordered just went on sale, do you do price adjustments?

We would be happy to adjust your order if your recently purchased item goes on sale within 7 business days of your original purchase. Any items older than 7 business days are not eligible for a price adjustment.

Do you charge sales tax?

A 9.25% sales tax will be added to all California orders per state law.

 

 

SHIPPING FAQ's

What is your shipping policy?

Most of our items are in stock and ready to ship within 3-7 business days of your purchase and are shipped from our studio in Northern California (we do not ship on the weekends or holidays).

Unless notified otherwise, WE WILL SHIP TO THE ADDRESS ON YOUR ACCOUNT. Please make sure your address on your Paypal/Credit Card is current and correct, as we are not responsible for any lost items due to incorrect addresses. The customer will be responsible for any additional shipping charged incurred for a shipment sent to an incorrect or invalid address.

We currently ship by either USPS, UPS or FedEx to allow the customer the best price for shipping. Upon shipment of your item, a shipping notification will be emailed to the email address used to purchase the item. Please reference your shipping notifications as to which carrier has been used and the shipping time that will be applied to your order. Shipping times vary from 2-15 business days, depending on the shipping method selected.

Please remember that we do not ship on weekends or holidays.

Please allow 1-2 days for your tracking number to update once you have received your tracking information via email.

**Please note that Honey by Evy's Tree may refuse to accept any order if fraudulent activity is suspected and may also refuse to process subsequent orders from customers with a previous fraudulent order history.

We may also refuse any present or future orders connected with a previous credit card dispute or PayPal chargeback for any reason. These reasons are up to Evy's Tree sole discretion and we reserve the right to refuse service. Orders refused by Evy's Tree will be automatically refunded.

We are not responsible for any errors made by the postal service or for items stolen once they have been delivered. However, please contact us via our contact us page and we will direct you as to how to file an official claim with the postal service. Thank you for your understanding with this.

I received something other than what I ordered, what do I do?

Due to human error, mistakes do sometimes happen. Please contact us and we’ll get it sorted out for you!

I live locally to your Santa Rosa Shop. Can I just come get my item and avoid a shipping charge?

Yes! Please select "Local Pick Up" when you are selecting your shipping method during check out and you will not be charged for shipping. Once you have completed your order, please email TheShop@evystree.com to schedule a time to come and pick up your order from our Shop. Please note that this option is only available to our local customers. If you have selected "Local Pick Up" in error, we will have to cancel your order and you will need to place a new order with the correct shipping method selected. We will be unable to bill you for the shipping charge and we are not responsible for lost sizes or inventory in the event of an order cancellation due to this error. Thank you for your understanding.

 

RETURNS/EXCHANGES FAQ's 

What is your returns process?

Items must be unworn, unwashed and in original packaging with tags in order for your return to be approved. Each shipment comes with a packing slip that has instructions on how to return your item. Simply follow the steps laid out for you or email returns@evystree.com for more information. Please note that once your item has been received, you have 30 days to be eligible for a return or exchange. Items older than 30 days will not be eligible for a return or exchange.

Where do I need to ship my return to?

Honey By Evy’s Tree

ATTN: RETURNS

3345 Industrial Drive #15

Santa Rosa CA 95403

I need to send in a return, do I have to pay for it? How long will it take to be processed?

To expedite your return/exchange, please clearly mark on the packing slip what you are returning/exchanging and why. Please remember, the customer is always responsible for shipping costs and refunds will not be made until Honey By Evy’s Tree has processed your item(s). Please allow us 5-7 business days for inspection, sorting and a refund to appear in your account.

Lastly, Not all returns or exchanges will be granted. Items washed, damaged, stained (food, makeup, deodorant, etc), heavily scented, worn, pilling and/or not in original packaging cannot be returned and may automatically sent back to you.

Can you email me a return label?

At this time, the buyer is responsible for the cost of shipping your item back to us for a return/exchange. Please email returns@honeybyevystree.com to discuss your options.

 

SIZING, FIT AND CARE FAQ's

How can I be sure of my measurements? The size chart is confusing.

The best way is to use a standard measuring tape, and refer to the Size Chart tab on our website to get accurate measurements. For example; for your bust, measure from one inch under your arm, all the way across your chest to the same spot on the other side. Use these measurements to compare to the detailed size chart that is included inside each listing.

Every style listed will have slightly different measurements based on its design, so double checking your standard measurements against the detailed size charts in each style’s listing will ensure that you get the perfect size for you.

If you have any questions about sizing after you’ve taken your measurements, feel free to contact us via Live Chat or our social media outlets for help.

 

Who's Whoo Reward Program FAQ's

Tell me about your rewards program - is it worth it?

YES! Our Who's Hoo Rewards program is an awesome way to put money back in your pocket when you shop with us. We also have a lot of surprises up our sleeve for our Rewards members. All you need to do is sign in to your Evy's Tree shop account when you shop with us to be eligible to receive your rewards. Your rewards information is housed in the little pink tab in the lower left hand corner. Please visit Rewards for more info and check out our Terms and Conditions for full details and restrictions. Email rewards@evystree.com with any questions you can't find answers to here.

How do I log into my Rewards Account?

We tried to make our rewards program as easy as possible. Simply sign into your normal shop account (if you don't have an account yet - not a problem - go ahead and create a one!) before you shop with us. By signing into your shop account, your rewards points will automatically start accumulating with every purchase you make. Easy Peasy.